
Scheduling System Plug-ins
271
RMS Administrator’s Guide
Scheduling System Plug-ins
Scheduling Systems: Microsoft Exchange
Plug-in
Overview
The RMS application installation includes the Exchange MAPI Appointment
Interface for appointment synchronization with Microsoft Exchange servers. The
Exchange MAPI Appointment Interface provides access to multiple Exchange
servers, multiple Exchange mailboxes, and multiple Calendar folders within a
single mailbox. This wide variety of connection options provides a robust and
flexible solution for attaching RMS application rooms to Exchange calendars.
If you are using the Appointment Management features of the RMS application
and you are using the RMS application with Exchange, some additional
configuration is needed. Each room in the RMS application that has a schedule
on the Exchange server needs to have access to that schedule through a mailbox
on Exchange. You need to configure your Exchange server to have a calendar
folder for each room in the RMS application. Normally, this is accomplished by
creating a single mailbox for each room. The RMS application allows a room to
read schedule information from the default calendar folder or a particular
calendar folder. This allows you to use a single Exchange mailbox with multiple
calendar folders for multiple rooms in the RMS application.
To read schedule information from an Exchange mailbox, the Exchange MAPI
Appointment Interface connects to the Exchange server, logs into the mailbox
and accesses the calendar folder. In order to do this, the user context of the RMS
Scheduling Manager Service must have access to the Exchange mailbox.
Normally, Windows services are run as the System account. In this configuration,
the RMS Scheduling Manager Service needs to be configured to use an account
that has access to every mailbox which the RMS application will access. The
Configuration Wizard allows you to set the user for the RMS Scheduling
Manager Service but you must configure Exchange to allow this user access to
the mailboxes used by the RMS application. See Appendix B: Configuring
Microsoft Exchange Mailbox & Permissions section on page 329 for more details
on how to configure Exchange.
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