AMX CSG-580 Spécifications télécharger pdf (Page 49)

Configuration

CSG SIP Communications Gateway

FIG. 31 Set Rule dialog box

3. Select an option to route from the Route drop-down combo box. You can choose from All

Unmatched incoming calls or Incoming calls that match.

4. Select a service provider from the From provider drop-down combo box. No options appear if you

did not set up at least one service provider on the Service Providers page (see the Service

Providers section on page 38 for more information).

5. Select an extension to which you want these calls routed from the To ex tens io n drop-down combo

box.

6. Click Save to save the incoming call rule and return to the Incoming Calls page.

Voice Menus

A valuable feature of the CSG is the ability to create Interactive Voice Response (IVR) or voice menus.

Voice menus are designed to allow for more efficient routing of calls from incoming callers. The menus

provide a caller with specific instructions, receive responses from the caller, and process those responses

into an action.

Voice menus are constructed depending on your needs. Like your business, you need to create the

solution best suited to your customers. The best way to understand how a voice menu is constructed is to

examine the default "Welcome" menu provided with the CSG.

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AMX CSG-580 Spécifications Page 49